WE'RE HERE TO ASSIST YOU
SEVEN DAYS A WEEK.

Technology is constantly evolving, as are your needs and preferences. Control4 Assist and Assist Premium are remote support plans designed to keep up with you and evolving technology trends. Our specialists are rigorously trained to support Control4 systems, answer your questions, and help you personalize your experience. They work in close partnership with your independent Control4 Professional to provide the superior service you deserve.

Get remote support and troubleshooting seven days a week with the Control4 Assist plan. Our specialist team is here to ensure your Control4 system and connected devices run reliably. Whether by email, phone call, or video call, the Control4 Assist Team is trained to provide technical support for a wide variety of devices and work in partnership with your independent Control4 Professional. Should any onsite service be required, your independent Control4 Professional has access to all notes and system information to ensure a seamless support experience.

Enjoy next-level support with Control4 Assist Premium. Get all the benefits of the Assist plan, plus a concierge experience that includes system education, scene modification, custom programming, and new device connection. Want someone to help you personalize a new scene for an upcoming party or holiday? Or maybe you have a new cable box that needs to be connected to your Control4 system. Our team of highly trained specialists is ready and waiting to assist you 24/7/365. They’ll make sure your independent Control4 Professional stays in the loop to ensure your support experience is seamless.

FIND THE RIGHT PLAN FOR YOU

Control4 Assist and Assist Premium are remote support plans designed to keep up with your needs and evolving technology trends.*

SUPPORT OPTIONS	ASSIST	ASSIST PREMIUM
Remote Manufacturer Support (Control4)
Troubleshooting and Support (Remote)	8 a.m. - 8 p.m. local time^#; 7 days a week, including holidays.	24 hours a day; 7 days a week, including holidays.
Video Assist (as needed)
In-Depth System Education
Post-Install Personalizations & Programming
New Device Connection¹

* Control4 Assist and Assist Premium support plans are only available in the United States on systems that have the Control4 Connect service enabled.
Your independent Control4 Professional must be trained and certified to offer Control4 Assist support plans.

^# Hawaii and Alaska support operate on Pacific Time.

¹ Limited to remote assistance for plug-and-play devices that are compatible with Control4. No onsite service provided. See Terms & Conditions for details.

Our specialists are carefully chosen for their experience in the fields of A/V, automation, and networking, as well as for their superior customer service skills. They are trained and certified in various specialties and are part of our award-winning support and education department. Their skills and background make them uniquely qualified to support your automation system and connected devices.

The Control4 Assist Team is made up of:

Certified Control4 Automation Programmers
Experienced Audio and Video Technicians
Professional Certified Network Administrators

WHAT TO EXPECT

Manufacturer Support

Your Control4 Professional will use their expertise to design, install, and program your system to meet your needs. However, long-term support and maintenance are necessary when living with technology, and Control4 wants to make that as pleasant as possible. The Control4 Assist Team is an additional layer of support (direct from the manufacturer) that is just a phone call away.

Troubleshooting & Support

Your experience with Control4 should be exceptional. Whether it’s a Control4 product, or devices and services that are connected to Control4, we’re here to assist should issues arise. Our highly-trained specialists are available seven days a week to provide support via phone or email. For Assist Premium customers, the support team is available 24 hours a day, 365 days a year.

Video Assist

Having trouble describing an issue? Sometimes it’s just more helpful to show someone a problem rather than trying to explain. With a subscription to either of our support plans, you‘ll be able to connect with our specialists via video to navigate around the hardware and work efficiently toward a resolution.

In-Depth System Education

Video tutorials and resources are available to all our customers, but if you prefer having someone you can call anytime for a personalized walk-through, then the Control4 Assist Premium plan may be right for you. Our team is ready to share their knowledge and their favorite tips and insights.

Personalization & Programming

With When>>Then you are empowered to modify scenes on your own and your Control4 Professional will have diligently programmed your system to your wishes. But needs change and sometimes it’s best to call a specialist. With the premium plan, our team is ready to ensure your system is fulfilling your desires long after the initial installation.

New Device Connection

Your Control4 Professional is a wealth of knowledge when it comes to the latest tech and we encourage you to reach out to them about new products. But we understand you don’t always need an expert. If you want help connecting plug-and-play devices like cable boxes or Rokus to your Control4 system, our team is available remotely to assist you.

POWERED BY CONTROL4

We have the products to enable control of virtually anything in your home, tied to a system that makes living and interacting with them easy for the whole family. Select what is most important to you for more information.

Smart Home OS

Whole Home

Smart Lighting

Home Security

Intercom Anywhere

Home Theater

Multi-room Audio

Universal Remote

Voice Control

POWERED BY CONTROL4

Smart
Home OS

Whole
Home

Smart
Lighting

Home
Security

Intercom
Anywhere

Home
Theater

Multi-room
Audio

Universal
Remote

Voice
Control

NEW TO CONTROL4?

You don't know what you're missing. That's why you must #C4Yourself! Visit a Control4 Showroom today to experience the comfort, convenience, peace of mind, and enjoyment a truly intelligent home delivers.

#C4Yourself

A PRO IS THE WAY TO GO

Much like electricity, plumbing, and heating and cooling, a complete smart home is not a DIY project. With individual “smart” products that are added to your home, the more complexity you will introduce because they simply don’t talk or listen to one another. In order to get a seamless, fully integrated smart home system, you’ll want to hire an experienced and well-trained installer. Control4 Smart Home professionals give you confidence that your system is expertly designed, functions on a robust network, and features personalized experiences in tune with how you live.

Learn More

ALREADY A CUSTOMER?

Log into your account to renew 4Sight, connect to voice control, get hands-on with When >> Then Automation, manage your profile, or find your dealer’s contact information.

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